Frequently Asked Questions
Everything you need to know about your hydration journey.
What exactly is a waterdrop® Microdrink?
A waterdrop® is a small cube made from the finest fruit and plant extracts. It is completely sugar-free and designed to be dissolved in cold water to help you drink more water and stay hydrated throughout the day.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for food products?
Due to food safety regulations, we can only accept returns on unopened and sealed beverage containers within 14 days of purchase. Accessories like bottles and carafes can be returned if they are unused and in original packaging.
Are waterdrop® products suitable for diabetics?
Yes, our Microdrinks are sugar-free and contain no carbohydrates that would impact blood sugar levels. However, we always recommend consulting with your doctor if you have specific dietary concerns.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.
Are the drink cubes vegan and gluten-free?
Absolutely. All our Microdrinks are 100% vegan, gluten-free, and contains no artificial preservatives, making them suitable for a wide range of dietary preferences.