Returns & Exchanges
At Waterdrop®, we want you to be completely satisfied with your hydration experience, which is why we offer a 14-day return period for all unused and sealed products. Please ensure that all beverage cubes and accessories are in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the unused items in their original Waterdrop® packaging, ensuring that all safety seals on the beverage cubes remain intact.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing